Robert Kehrer concludes his presentation, “Finding Elusive Records in FamilySearch,” and provides instructions for giving feedback at getsatisfaction.com/familysearch.
Watch the full presentation here – http://goo.gl/fokbhU
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TRANSCRIPT: FamilySearch-Finding Elusive Records Questions and Answers Feedback
Now, that ends the presentation we’ve gone through. We’ve looked at how to use image sets, the waypoints, the indices that are either in the images or not in the images, how to use the catalog to find them, and various advanced search features like wild cards and exact searching and filtering the result set, etc.
If you have any feedback that you would like to provide to FamilySearch about our search systems, go to the getsatisfaction.com/familysearch forums. There’s a whole bunch of users on there who can answer questions. They do a fabulous job at that. The product managers at FamilySearch frequent this forum as well. And we answer questions, we provide information, or we take problems back into our engineering teams to resolve them.
So if you have any feedback for us, it’s getsatisfaction. com/familysearch. Put that on there, and that will be tremendously helpful. One last piece of counsel is, when you give us that feedback, make sure you provide the URLs from the top of your search results or from the top of the record detail so that we can more easily create the exact problem that you’re seeing and help replicate it, triage it, and resolve it.
Thank you for listening to the presentation. I hope it’s useful to you. And happy searching!
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